Help Center: account, connection, routes and refunds

No. Registration only asks for a username and password, so you can finish without entering an email. After you log in, the subscription URL is generated in the dashboard, and renewals, tickets and order history all live there too, so no email exchange is needed later. Because no email is linked to the account, keep your username and password somewhere safe.

Log in to the dashboard and open the account overview; the page shows your subscription URL. Copy it and paste it into your client to pull the routes. The address looks like https://example.com/sub?token=YOUR_TOKEN — that is a sample value, not a real address. The parameter at the end is the credential, so copy every character and avoid adding spaces.

If your client supports QR codes, you can also open the QR code in the dashboard and scan it to import.

No. The number of simultaneous devices is unlimited: install the client on the new device and import the same subscription URL. When you stop using an old device, just uninstall the client — there is no unbinding step in the dashboard.

Check in order: make sure the client holds the full subscription URL and that a chat app did not truncate it; make sure the device system time is accurate, since a clock offset makes the fetch fail; quit the client and open it again; if nothing changes, delete the old profile and import it once more.

Not recommended. The subscription URL works as an account credential: anyone who has it can pull the same route configuration. Unlimited devices means devices you own, not several people sharing one account. If the URL has leaked, regenerate it in the dashboard and import the new one on each device.

First work out the scope. If only one site fails, it is usually that site's own regional restriction — switch to a route in the matching region and try again. If every site fails, check in order: try another route; make sure no other proxy or accelerator software is taking over the network at the same time; restart the client; finally read the error lines in the client log.

Handshake failures or timeouts in the log usually mean the current route is unstable — switch routes.

Many apps use their own network stack, force a direct connection or pin certificates, so they never read the system proxy settings. The fix is to let the client take over more completely: turn on global mode or TUN/virtual adapter mode if the client offers it, or switch to a client with rule-based routing and send that app's traffic to the proxy by rule.

Usually the DNS requests are not going through the proxy. In the client, set DNS to resolve through the proxy and turn off DNS takeover in other software on the system, then save and reconnect. If it only happens on one route, switching routes is faster.

Yes, as long as the router itself supports subscription import — common on models with custom firmware or mid-range and high-end routers with plugins. The process: copy the subscription URL in the dashboard, paste it into the router's client plugin, choose a route and enable it.

Router performance caps throughput, so older hardware struggles at full bandwidth; the wireless side also affects the real experience, and a wired uplink is usually steadier.

Note three things: whether the drop happens during peak hours, which route and protocol you were on, and whether the local network was Wi-Fi or mobile data. Then compare: switch route once and switch protocol once. If a different route fixes it, the route is congested; if everything drops, check the local network first — a weak signal or a cell handover both look like a dropped stream.

Peak hours are when international gateways are most congested. Try this order: move from a direct route to a relay or dedicated line; change the exit region to avoid the most popular one at that moment; change protocol, since UDP-based ones are usually steadier than TCP-based ones on lossy links; avoid downloading large files at the same time.

If only a single-threaded download is slow while multi-threaded is fine, the target server is more likely throttling you, not the route.

A direct route connects the client straight to the overseas exit: shortest path, but the whole segment runs over public international gateways, so peak hours hit it hardest. A relay connects to a relay node first and goes abroad from there, replacing the congested segment with the provider's own link. A dedicated line runs on a private link with steadier latency and jitter, which suits peak hours and long sessions.

Results depend on your local bandwidth, Wi-Fi quality, the time of the test and the target server, and different tools measure differently, so a single number is not comparable. Instead, fix the same time window and the same target, run three tests and take the median, then repeat on another route — only then do the differences mean something.

Choose by scenario. For compatibility, start with the default TCP-based options (Trojan, VLESS, VMess); where the link shows clear packet loss and peak-hour swings, try the UDP-based ones (Hysteria2, TUIC), but note that some networks rate-limit UDP; Shadowsocks is lightweight with low overhead and suits everyday browsing.

You do not need to try them all at once — fix one route and compare item by item.

Yes. Encryption and relaying carry overhead, and keeping a connection open with the client running in the background uses more battery; data use depends on what you actually visit, with 4K video and large downloads the biggest items. Connect when you need it, and use routing rules in the client so local sites skip the proxy — that saves a fair amount of data.

Three monthly tiers: ¥9.9/month with 60GB, ¥18/month with 250GB, ¥28/month with 500GB. Data resets monthly on your activation date — activate on the 5th and it resets on the 5th of each month.

All three tiers cover 110+ countries / 190+ routes, with unlimited simultaneous devices.

A monthly plan resets its data every month and suits steady long-term use; a data pack lasts until it runs out and never expires, which suits occasional use or topping up. Three data packs: ¥158/300GB, ¥358/1000GB, ¥658/3000GB.

An upgrade converts the price difference into the remaining days, so you do not wait for the next reset date. What you already paid is credited for the remaining time, and you pay the difference to move to a higher data tier.

A 60-day money-back guarantee applies. Open a ticket in the dashboard with your order number and the reason, and the payment is returned to the original payment channel.

Three: Alipay, WeChat Pay and USDT. After you order, choose the method on the payment page and follow the on-screen steps; the order status in the dashboard updates accordingly.

Monthly plan data resets on your activation date, so once the current allowance is gone you either wait for the reset date or upgrade mid-cycle to a higher tier, with the price difference converted into the remaining days. If you only need extra data for a while, you can also buy a data pack: it lasts until it runs out, never expires and does not lapse when the month rolls over.